Refund Policy.
At Virtualcode, powered by Vivar Labs LLP, we're devoted to providing premier IT services, spanning Website Design, Mobile App development, and Courses. Your satisfaction is our utmost priority, and we're unwavering in our commitment to delivering a seamless experience across our suite of services.
1. Refund Eligibility
We understand that circumstances may arise where you need to request a refund. Please take note of the following eligibility criteria for refunds:
- Website Design and Mobile App Services:
- Refunds may be considered on a case-by-case basis depending on the project status and agreement terms.
- Once a project has commenced, any work completed up to the point of cancellation will be billable.
- No refunds will be issued for completed projects.
- Courses:
- Refunds for courses will be considered within 7 days from the date of purchase.
- Refunds will not be issued for courses that have been completed.
2. Refund Process
To request a refund, please send an email to hello@virtualcode.co with the following details:
- Your full name.
- Order or project reference number.
- Reason for the refund request.
- Any relevant supporting documentation.
Our team will review your request and respond promptly. Refunds will be processed using the original payment method, and you will be notified of the outcome via email. Refunds will be processed within 5-7 business days.
Refund Exceptions: Refunds will not be granted for requests submitted after the 7 days period or for reasons not specified in the Valid Refund Reasons section.
Failed Transactions: If your payment transaction fails, please ensure your payment details are correct. Contact us for assistance if needed.
3. Contact Information
If you have any questions or concerns about our Refund Policy, please feel free to contact us at:
- Email: hello@virtualcode.co
3. Contact Information
If you have any questions or concerns about our Refund Policy, please feel free to contact us at:
- Email: hello@virtualcode.co
4. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this page periodically for the latest information.
Thank you for choosing Virtualcode. We appreciate your trust in our services.